Refund Policy

Returns & Refunds

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Due to the nature of alcohol products, we operate the following policy in line with UK consumer law.

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Damaged or Incorrect Items

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If your order arrives damaged or incorrect:

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• Contact us within 48 hours of delivery

• Provide photos of the item and packaging

• We will arrange a replacement or refund

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Change of Mind

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We do not accept returns for opened alcohol products.

Unopened items may be eligible for return at our discretion if:

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• Returned within 14 days

• In original, sealed condition

• Return postage is paid by the customer

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Refused Deliveries

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If delivery is refused due to age verification failure or absence:

• Delivery costs may be deducted from any refund

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Refund Processing

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Approved refunds will be processed to the original payment method within 5–10 working days.